Technical Support Engineer

Deadline: 4th August 2022

*** STRICTLY NO RECRUITMENT AGENCIES***

1.0 POSITION SUMMARY

Job Title: Technical Support Engineer
Employment Status: Permanent
Line Manager: Global Aftersales Manager
Location: Shoreham-by-Sea
Salary Range: £DOE, with an on-call allowance
Holiday: 25 days + bank holidays
Benefits: Company Pension Scheme, EAP (employee assistance programme), Free Beverages, Work Uniform,  Discounted Gym Membership, Discounted Eye-wear and Free Eye Test, Ride to Work Scheme, Electric Car Charging, Free Parking On-site.

We are currently recruiting multiple Technical Support Engineers to join the Cox Aftersales department at our headquarters in Shoreham-By-Sea.

Over the last 13 years, Cox Powertrain has been on a mission to deliver a revolutionary new concept in ultra-lightweight diesel engines with their market revolutionising CXO300. Since 2007, Cox has successfully raised over £120 million of private investment, to bring the outboard from a dream to a reality. Having begun production in May 2020, the CXO300 is becoming hugely popular in the market and demand is on the rise.

2. JOB FUNCTION & RESPONSIBILITIES

2.1 JOB FUNCTION

Working within the Aftersales department, a team of Technical Support Engineers will be responsible for providing technical support, delivering training, and managing warranty cases, throughout the CPT global aftersales network.

2.1 KEY RESPONSIBILITIES

  • Responding to technical enquiries from the service network and end-users in a timely manner with appropriate information and guidance.
  • Manage warranty cases in order to provide customers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
  • Develop product training sessions and deliver sessions at CPT facilities and partner locations across the world.
  • Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
  • Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner to integrate CPT products into vessel projects.
  • Update existing and author new technical documents to support CPT products.
  • Be available to Provide 24/7 ‘On call’ support when rotated on duty.
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs.
  • Participate in technical reviews regarding Diagnostic equipment, tooling systems and operational equipment.

3. STANDARDS

  • Ability to listen and empathise with customers who are requiring support.
  • Be able to adapt communication appropriately to best suit the person(s) you are interacting with.
  • Have strong IT skills – proficient in the use of Microsoft office programs and have experience of PC based Control System Diagnostic applications.
  • A motivated team player who can manage time and prioritise workload to deliver objectives
  • Methodical approach to fault diagnosis.
  • Ability to be able to analyse data to make evidence-based decisions to the best course of action.
  • Nurture and maintain good working relationships with customers, partner organisations and other CPT departments.

4. SKILLS AND EXPERIENCE

4.1. NECESSARY

  • Relevant Mechanical/Electrical ATA/NVQ/City and Guilds 1,2 &3 Vocational qualifications OR BEng, BSc Degree educated.
  • Minimum of three years’ experience maintaining/developing Common Rail Fuel Injection Diesel engines OR Maritime aftersales experience.
  • Ability to follow complex procedures in a safe and accurate manner.

4.1. ADVANTAGEOUS

  • Experience of working on maritime powertrain and control systems.
  • Experience of Salesforce CRM platform.
  • Operation of small powered marine craft.
  • Fluent in a second language – Spanish, Mandarin, German desirable

Why Cox Powertrain?

With a global reach of over 100 territories, you will be joining a business that puts innovation at the forefront of everything we do and aim to be leaders in our field. To achieve this, we are always on the lookout for new talent to join our team.
Join the team and be a part of revolutionising the marine industry