Warranty and Technical Support Engineer

Deadline: 31st August 2021

*** STRICTLY NO RECRUITMENT AGENCIES***

1.0 POSITION SUMMARY

Job Title: Warranty and Technical Support Engineer
Employment Status: Permanent
Line Manager: Global Aftersales & Warranty Manager
Location: Shoreham-by-Sea
Salary: £DOE
Holiday Entitlement: 25 days per annum
Benefits: Company Pension Scheme, Health Scheme (BUPA), Life Cover, EAP (employee assistance programme), Free Beverages, Discounted Gym Membership, Discounted Eye-wear and Free Eye Test, Ride to Work Scheme, Electric Car Charging, Free Parking On-site.

We are currently recruiting a Warranty and Technical Support Engineer to join the Aftersales department at our headquarters in Shoreham-By-Sea.

2.0 JOB FUNCTION & RESPONSIBILITIES

Working within the Aftersales department, the Warranty & Technical Support Engineer will be responsible for providing technical support, delivering training, managing warranty cases, throughout the Cox global aftersales network.

2.1 KEY RESPONSIBILITIES

  • Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidance.
  • Manage warranty cases in order to provide customers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
  • Develop product training sessions and deliver sessions at CPT facilities and partner locations across the world.
  • Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
  • Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner to integrate CPT products into vessel projects.
  • Update existing and author new technical documents to support CPT products.
  • Be available to Provide 24/7 ‘On call’ support when rotated on duty.
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs.
  • Participate in technical reviews regarding Diagnostic equipment, tooling systems and operational equipment.

3.0 STANDARDS

3.1 BEHAVIOURAL STANDARDS

  • Ability to listen and empathise with customers who are requiring support.
  • Be able to adapt communication appropriately to best suit the person(s) you are interacting with.
  • Have strong IT skills – proficient in the use of Microsoft office programs and have experience of PC based Control System Diagnostic applications.
  • A motivated team player who can manage time and prioritise workload to deliver objectives
  • Methodical approach to fault diagnosis.
  • Ability to be able to analyse data to make evidence-based decisions to the best course of action.
  • Nurture and maintain good working relationships with customers, partner organisations and other CPT departments.

4.0 SKILLS AND EXPERIENCE

4.1 NECESSARY

  • Relevant Mechanical/Electrical ATA/NVQ/City and Guilds 1,2 &3 Vocational qualifications OR BEng, BSc Degree educated.
  • Minimum of three years’ experience maintain/developing Common Rail Fuel Injection Diesel engines OR Maritime aftersales experience.
  • Ability to follow complex procedures in a safe and accurate manner.

4.2 ADVANTAGEOUS

  • Experience of working on maritime powertrain and control systems.
  • Experience of Salesforce CRM platform.
  • Operation of small powered marine craft.
  • Fluent in a second language – Spanish, Mandarin, German desirable

WHY COX POWERTRAIN?

With a global reach of over 100 territories, you will be joining a business that puts innovation at the forefront of everything we do and aim to be leaders in our field. To achieve this, we are always on the lookout for new talent to join our team.

Join the team and be a part of revolutionising the marine industry

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ABOUT COX POWERTRAIN

Cox Powertrain is a privately owned engineering company based in Shoreham by Sea. Cox have spent the past decade developing a ground-breaking new engine, supported by £120m of private investment, for marine industry which is disrupting the global marine market. Cox Powertrain have over 150 permanent employees, with strong connections with the automotive industry.

The core engine module is a V8, 4-stroke turbo charged diesel with a capacity of 4.4ltr litres that delivers up to 300 hp (224kW) per module.  Principal benefits are increased responsiveness combined with reduced size, mass and parts count when compared with conventional diesels of similar power output and improved fuel efficiency and storage safety compared to gasoline engines of similar power output.