Coxswain

My warranty details do not match my documentation. How can I change this?

Please contact your local Cox Representative if your warranty details are displayed incorrectly.

I no longer have a Cox outboard; how do I cancel my account?

If you need to cancel your account with us, please contact your local Cox Representative who will be able to deactivate your account for you.

I logged the wrong location when I requested assistance. How can I change this?

Your location will be verified by your local Cox Representative prior to dispatching a Cox Technician. If your location changes at all, please call your local Cox Representative as soon as possible to inform them. They will be able to pass this information on to the Cox Technician.

Will my service take place on one of my preferred dates selected?

Our Cox Technicians will always try to accommodate service requests on the preferred days selected. However, sometimes this is not possible. Your local Cox Representative will do everything they can to accommodate you at the next available appointment.

How do I amend my preferred dealers?

To amend your preferred dealers, please click on the  icon and navigate down to the ‘Preferred Dealers’ section.

Here you can untick those you have already selected or tick the dealers you prefer. You can also adjust the order of your preferred dealers by clicking on the 3 lines. This will allow you to reorder your selected dealers. Please note you can only select a maximum of three.

Will I be notified when I have a service due?

Yes, you will be notified via email or push notifications depending on what you have selected as your preference.

You can find this out by clicking on the icon and navigating to the ‘Notification Preferences’ section.

How can I change my notification preferences?

On the Coxswain app, there are two ways you can choose to be contacted – mobile notifications (push), and email notifications. 

To amend the way you are notified of updates to your account, please click the icon in the top right-hand corner.

Underneath the ‘Notification Preferences’ section, you will see two selection boxes with the words ‘Email’ and ‘Push.’ If both these boxes have a green tick, this means you have opted to be contacted by both ‘push’ and ’email.’

If you would rather be contacted by one method over the other, simply click on the one you don’t want to receive updates through. This box will now show a red cross.

If you change your mind, simply navigate back to your notification preferences and select the relevant box to re-activate notifications. 

I have an issue with my outboard. What do I do?

No problem. Please follow the instructions below and we’ll be able to get your outboard back up and running as soon as possible.

On the Coxswain app: 

• Please navigate to the ‘Service’ tab and select ‘Request Assistance.’
• Select the vessel you require assistance with and then select the relevant outboard(s).
• Drop a pin to share your location and select the fault type and fault code (this will be displayed on your GDU). Please note, if you do not have location sharing enabled, please type your address in the fields provided. 
• If your issue is not displayed on the list, please use the notes text box to provide us further information on the issue you are experiencing.
• Add your phone number so that the Cox Technician can get in touch with you.
• Click ‘Submit.’
• Someone will be in contact with you within 30 minutes. Whilst you await our call, the app will display some instructions to help diagnose your issue

If I change the address of my vessel, will this affect my warranty?

If you need to change the address of your vessel, please inform your Cox Representative. They will be able to advise on whether this will affect your warranty period or not.

Where can I find self-help articles to help me diagnose an issue with my outboard?

Please navigate to the ‘Help’ tab.

Here, you can either search for keywords or scroll through to find the relevant article.

If you cannot find an article to help you, your issue may be more complex and may need a Cox Technician. If this is the case, please request technical assistance using the app.

Is the app compatible with iOS and Android?

Yes. The Coxswain app is compatible with both iOS and Android, as well as desktop (Windows and Mac) and tablet.

Download on iOS 

Download on Android

The vessel image displayed on my app is wrong. How can I change this?

Please email marketing@coxpowertrain.com and we will get this updated for you.

Please note, we may not have an image available that matches your exact vessel model. However, we will always try our best to match this as close as possible. 

What does it mean if my technician is delayed?

Unfortunately, we cannot always guarantee that your Cox Technician will arrive on time.

In some cases, they may get held up in traffic or other unforeseen circumstances.

Please be assured your local Cox Representative will keep you updated on the status of your technician’s estimated arrival. The Cox Representative may dispatch another technician to you if the delay prolongs.

I requested technical assistance but have not received communication from a technician yet.

We’re sorry to hear that. Please contact the Cox Aftersales team on 01273 049061who will be able to assist in ensuring your Cox Technician is on their way. 

I have a service booked, but I cannot see the details of my booking on the app.

Your upcoming service appointment should be listed under ‘Service history’ section of the Coxswain app. If you cannot see this, please get in touch with your local Cox Representative.

How do I book a service?

The Coxswain app has been designed to ensure our customers receive unmatched customer service. Get your service booked in just a few clicks, using the instructions below. 

On the Coxswain app:

• Please navigate to the ‘Service’ tab and select ‘Book your Service.’
• Select the vessel that requires the service and select the relevant outboard(s).
• Select up to three preferred dates and your preferred dealer (if relevant).
• Select which service you require (e.g., 50, 250, 500 or 1000 or other for general maintenance).
• Please add any further instructions or comments in the text box provided.
• Add your phone number.
• Tick the ‘use mooring address.’
• This will send a request to an available Cox Representative who will be in touch to approve your service request.

How can I request technical assistance?

The Coxswain app makes requesting technical assistance easy, efficient, and hassle-free. With direct links to your nearest Cox Representative, help is never far away.

On the Coxswain app: 

• Please navigate to the ‘Service’ tab and select ‘Request Assistance.’
• Select the vessel you require assistance with and then select the relevant outboard(s).
• Drop a pin to share your location and select the fault type and fault code (this will be displayed on your GDU). Please note, if you do not have location sharing enabled, please type your address in the fields provided. 
• If your issue is not displayed on the list, please use the notes text box to provide us further information on the issue you are experiencing.
• Add your phone number so that the Cox Technician can get in touch with you.
• Click ‘Submit.’
• Someone will be in contact with you within 30 minutes. Whilst you await our call, the app will display some instructions to help diagnose your issue

I have a Cox product. How can I access the app?

Upon successful commissioning of your Cox product, you will be set up as a user of the Coxswain app and will receive email instructions detailing how to download the app. If you have not received an email, please contact marketing@coxpowertrain.com 

How do I access the desktop version of the app?

When you are set up as a user for the Coxswain app, you will receive an access email that will include a link that will direct you to the desktop version.

If you are unable to access the desktop version, please email marketing@coxpowertrain.com 

I cannot log into the Coxswain app

If you are experiencing issues logging in to the Coxswain app, we recommend you select ‘Forgotten password’ on the main login page. This will send you an email to reset your password.

If you do not receive an email, or you are continuing to experience issues logging in, please email our support team at marketing@coxpowertrain.com